Q: What is the Kavalan Cabinetry LLC. warranty?
A: One year limited warranty: Kavalan Cabinetry LLC. warrants that all cabinets sold by Kavalan Cabinetry LLC are free from defects in material and workmanship for a period of one year from the date of purchase. This warranty does not include labor for removal or replacement of defective part. This warranty applies only to the original purchaser and is not transferable to any other party. This warranty does not extend to defects caused by improper handling, storage, installation assembly or disassembly, damage, product modifications, exposure to the elements, misuse, abuse, or negligence.
Variations and environmental exposures not covered. By purchasing the product, the original purchaser acknowledges that natural wood may vary in texture, color, and wood grain and it may exhibit subtle changes as it ages. Sunlight, some, moisture, household cleaners, and other environmental conditions may cause the materials to vary from their original color and to warp, split, or crack. These variations are considered to be natural and related to the environmental exposure of the product and are not covered under this warranty.
Q: What is your return policy?
A: Cabinets may be returned or exchanged (as long as order is still protected under warranty) for instore credit. There will be no charges for returns upon approval, within 10 days of the pickup/delivery/ship date. After 10 days, there will be a 25% handling/restocking charge. Products must be in re-saleable condition and accompanied with a receipt or paid invoice with no exceptions. Customers will receive an in-store credit at the time the merchandise is returned.
Absolutely no returns or exchanges can be made on any assembled or modified cabinets and special orders such as sinks, faucets, handles, knobs, accessories, closeout items, and etc.
Q: What’s your company payment method?
A: We accept company credit cards (Visa / Master), cashier checks, money orders, cash, company checks, and wire transfer.
Q: What is your payment policy?
A: Our company policy requires a 50% down payment for all orders (assembled or unassembled). The order will be paid in full on the order pickup/delivery/ship date.
Q: What is your delivery policy?
A: Kavalan Cabinetry LLC offers delivery to customers with a delivery address within a 60-mile radius of our warehouse in Austin, TX. For all customers who have requested delivery, we will contact by phone the night prior as a reminder. We will usually send out a reminder (via text message, phone call, and/or email) when orders are out for delivery.
Q: Is there a delivery cancellation fee?
A:If a customer cancels a delivery or changes their delivery date at the last minute, we may charge a cancellation fee. All delivery orders are placed onto the truck the evening prior to the delivery date. As a courtesy, if you think you may have a reason to delay or cancel your delivery, please contact us in advance (at least 3-5 business days) to avoid a cancellation fee.
Q: Are there any storage fees if I can’t pick up my orders on time?
A: Yes. Our customers are expected to pick up orders as scheduled. Orders left in our warehouse become a hazard and are subject to damage as they may be moved around to make way for other orders/activity. Delayed pickup/delivery/shipping including assembled cabinets are subject to a storage fee of $20.00 per day. If you think you may have a reason for the delay of a pickup/delivery/shipping, please contact Kavalan Cabinetry LLC in advance (at least 3-5 business days) to avoid storage fees.